Privacy Policy

Last updated 25 August 2026

This policy explains how Countova (Tripster Developers) handles personal information. We comply with the New Zealand Privacy Act 2020 and, for Australian customers, the Australian Privacy Principles.

What we collect

• Account details you give us: name, work email, company, and workspace settings.
• Your business data that you enter into your workspace (customers, invoices, stock, payroll and so on). We are the processor of this data on your behalf; you control it.
• Usage and technical data: log data, IP address and basic analytics needed to run and secure the service.

How we use it

To provide and support the service, to bill you, to keep the platform secure, and to contact you about your account. We do not sell your information, and we do not use your business data to train AI models.

Where it is stored

Each workspace runs in its own isolated database. Data is hosted on secure servers in the Australia and New Zealand region, and is encrypted in transit. We take regular backups.

Who we share it with

Only trusted providers that help us run the service (for example email delivery and cloud hosting), under agreements that protect your data, and where the law requires. We never sell personal information.

The AI copilot

If you use the optional AI copilot, the specific data needed to answer your request is sent to our AI provider to generate a response. It is not used to train their models. You can choose not to use the copilot.

Cookies

We use only the cookies needed to sign you in and keep the service working. We do not use advertising trackers.

Your rights

You can access, correct or export your information, and ask us to delete it, subject to legal retention rules. Email us and we will help. You can also complain to the Office of the Privacy Commissioner (NZ) or the OAIC (Australia).

Retention

We keep your data for as long as your workspace is active, and for a reasonable period after closure so you can export it, then we delete it.

Contact

Privacy questions or requests: privacy@countova.com.